Return & After Sales Policy

1. Warranty & After-Sales Service

All our watches come with a 12-month global warranty against manufacturing defects on movements, gears and internal components.

This warranty only covers functional faults caused by factory production issues, and does NOT apply to damage from man-made factors, improper use or accidental drops.

• Free repair service within warranty period for confirmed factory defects.
• Customers need to cover round-trip shipping fees for warranty repairs.

2. Return Eligibility & Time Limit

We accept returns within 30 calendar days from the date you receive your parcel.

To qualify for return, all below requirements must be met:

1. The watch must remain unused, with original watch box, straps, tags and all complete accessories;
2. No scratches, dents, water damage or wear marks on the watch case, dial and glass;
3. Provide clear unboxing photos or videos as proof of intact condition before return.

3. Non-Returnable Situations

The following items cannot be returned or exchanged:

1. Watches with obvious scratches, collision damage, water ingress caused by improper operation;
2. Custom modified watches with personalized engraving, customized dial or customized straps;
3. Products marked “Final Sale” on product page;
4. Orders over the 30-day return window.

4. Return Operation Steps

1. Submit a return request via our Contact Us page within 30 days after receipt;
2. Our support team will reply within 2 working days and send you a return authorization form;
3. Pack the watch with all original accessories securely, send it back to our designated return address;
4. After we receive and inspect the intact watch, we will process your refund within 5–10 working days to your original payment account.

5. Return Shipping Fee Rule

• If return is caused by our mistake: wrong item sent, defective watch, missing accessories — we bear return shipping cost;
• If you return for personal reasons (dislike style, wrong size, change mind): you need to cover return shipping fee, and a small restocking fee may be deducted from your refund.

6. Exchange Policy

If you want to exchange your watch for another model:

1. Follow the same return application process;
2. After we receive and check your returned watch, you may place a new order for your preferred style;
3. Price difference shall be supplemented or refunded accordingly.

7. Damage Upon Receipt

If the watch arrives broken, scratched or with missing accessories:

Please send full unboxing video + clear damage photos to our customer service within 7 days after delivery. We offer free replacement or partial refund after verification.

8. Exclusions We Do Not Cover

We take no responsibility for damage from:

• Improper waterproof operation (wrong crown operation leading to water penetration);
• Drop, impact, chemical corrosion, high temperature soaking;
• Unauthorized disassembly by third-party watch repair shops;
• Normal wear and tear of straps and glass over long-term use.

If you have any after-sales questions, please contact our support team via Contact Us page.