FAQ

A Watch Mod is a custom-built timepiece made by modifying or replacing selected components such as the dial, bezel, hands or bracelet. Each piece is assembled with care to create a distinctive watch with a considered balance of form and function.

We use genuine Seiko TMI NH35 or NH38 movements where specified. They are widely trusted for their reliability, serviceability and dependable everyday performance.

Logo and dial requests depend on the selected configuration. If you need a specific dial treatment, mention it before ordering and contact our team for confirmation.

Most bracelet models can be adjusted with the included adjustment kit. If you would prefer assistance, contact us with your wrist measurement and we will guide you through the correct fit.

Many components can be customized depending on the model, including dials, bezels, hands and bracelets. Email us with the product name and the look you want to create before placing a custom request.

Once your order has been dispatched, tracking information is sent to the email address used at checkout. For help, include your order number when contacting our team.

Contact us as soon as possible with your order number and clear photos of the package and watch. We will review the case and guide you through warranty, repair, return or exchange options.

Our team replies Monday–Friday, 09:00–18:00 UTC+8, usually within 24–48 hours.